Shipping policy

EngraveWala is a send, engrave and return service.

Customers may send or deliver their item to EngraveWala after the item has been reviewed and accepted for engraving.

Shipping to EngraveWala:
Unless otherwise agreed, the customer is responsible for safely packaging and sending the item to EngraveWala.

We strongly recommend using a tracked courier service and appropriate protective packaging.

EngraveWala is not responsible for loss or damage that occurs while an item is being shipped to us by the customer.

Return shipping:
For eligible retail engraving orders within India, EngraveWala provides complimentary standard return shipping after the engraving is completed.

Remote locations, oversized items, fragile items, high-value shipments or special handling may require additional shipping arrangements.

Once the engraved item has been dispatched, tracking details will be shared where available.

Delivery timelines depend on the courier provider and destination. EngraveWala is not responsible for delays caused by the courier, weather, transport disruption or circumstances outside our reasonable control.

If a returned item arrives damaged, please contact EngraveWala within 24 hours of delivery with photographs of the packaging and item.